Services

Everything a great HR department does — without hiring one

A tidy desk with binders, papers, and office supplies
01

Fractional HR leadership

Monthly retainer · month to month

A director-level head of HR, embedded in your business for a fraction of a hire. For companies of 20–150 employees that have real people problems but not enough of them to justify a full-time executive.

Hiring strategy & onboarding
Employee relations & tough conversations
Performance management
Manager coaching
Compensation & benefits strategy
HRIS & ATS administration (ADP, Paycom, Paylocity & more)
An HR hotline your managers can call
02

Compliance & projects

Fixed-fee · scoped in writing

Legal-adjacent work with a master’s in HR law behind it. Well-defined projects with a start, an end, and a price you know up front.

Employee handbooks & policy suites
HR compliance audits
Pay-transparency & comp banding
Leave, ADA & FMLA management
EEOC charge responses & workplace investigations
Unemployment claim & hearing representation
Manager & harassment-prevention training
Reduction-in-force & offboarding done right
When it gets serious

When an employee matter turns legal, professionalism is the protection.

Most employment claims aren’t lost in a hearing room — they’re lost months earlier, in a file that was never built. Charity has spent twenty-five years on the calls nobody wants to get, and her answer is always the same: a calm process, an airtight record, and a response that holds up under scrutiny.

EEOC charge responses

Answered with facts, not panic

A charge of discrimination arrives with a deadline and a docket number, and how you respond shapes everything that follows. Charity builds thorough, factual position statements — timelines, documentation, witness accounts — presented with the professionalism agencies take seriously. The goal: resolve the charge before it ever becomes a lawsuit.

Unemployment hearings

Your side of the story, told right

Unemployment hearings are won on preparation: clean separation documentation, witnesses who know what to expect, and a case presented clearly to the hearing officer. Charity prepares and represents employers through the process — because every unwarranted claim you lose raises your tax rate, and every hearing handled sloppily invites the next one.

ADA & accommodations

The interactive process, done right

ADA claims rarely start with bad intentions — they start with a skipped conversation. Charity runs the interactive process the way the law expects: documented good-faith dialogue, reasonable-accommodation analysis, and decisions a judge would recognize as fair. Your employees get taken seriously; your company gets a defensible record.

Leave management

Where claims are born — or prevented

FMLA, state leave, disability, workers’ comp overlap — leave is the most technical corner of HR, and mishandled leave is where wrongful-termination claims come from. Charity tracks it, papers it, and keeps it consistent, so an employee’s hardest season never becomes your company’s legal problem.

Manager training

Your front line, trained to protect you

Almost every claim traces back to a single untrained moment — a joke, a write-up that never happened, an interview question that crossed a line. Charity trains your managers in the skills that prevent them: harassment prevention, documentation that holds up, lawful interviewing, and how to have the hard conversation before it becomes the legal one.

Thorny compliance

The gray areas, navigated

The remote hire in a state you’ve never operated in. The employee on intermittent leave who stopped responding. The overlap where FMLA, ADA, and workers’ comp all apply at once. These are the questions with no clean answer in any handbook — and after twenty-five years, Charity has seen the pattern, knows where the lines are, and tells you plainly which risks are real.

The best legal defense is an HR file that was handled right the first time.

03

Benefits advocacy

Our signature · for employers & families

When a claim is denied or a medical bill is wrong, most people give up — yet roughly half of appealed denials are overturned. Add advocacy hours to your benefits package, or bring us a single fight.

Insurance denial appeals
Prior authorizations & expedited reviews
Medical bill review & disputes
Benefits navigation for employees
Open-enrollment guidance
Advocacy hours as an employee benefit
Private family advocacy engagements

Straightforward pricing, in writing, before we start.

Retainers sized to your team · projects quoted flat · advocacy billed hourly or by the case. Every engagement is month to month — we earn the renewal.

Get a quote